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Here
is a list of banks that issue credit cards. Notice that you do not contact
Visa, Discover, Master Card, American Express directly. You notify the
bank that issued the card if you suspect fraud.
Typically
you don't notice the fraud as a merchant until the money is removed from
your account. About 10 days later you will receive a notice in the mail
that details the problem. Somewhere in that documentation will be the name
of the bank. Once you get that name come here to get the phone number.
Have
all your documentation ready to fax. The bank that has created the charge
back will ask for:
Even
after providing those articles you will still have to fight it out with
the bank in question. To them the customer is always right and you the
merchant get stuck.
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| Name |
State |
Contact
Number |
| BA
Merchant Services Inc. |
CA |
(800) 228-5882 |
| Bank
of America Merchant Services |
ALL |
(877) 837-9022 |
| Banknorth
Merchant Services |
CT, MA, ME, NH, NY,
VT |
(800) 348-4025 x5609 |
| Carolina
First Bank |
SC |
(803) 540-2783 |
| Central
Carolina Bank & Trust Co. |
NC, SC |
(919) 683-7461 |
| Chase
Merchant Services |
GA |
(800) 801-0392 |
| Citi
Merchant Services |
ALL |
(888) 232-5472 |
| Citizens
Bank of Rhode Island |
CT, MA, ME, NH, RI,
VT |
(800) 844-0465 |
| Commerce
Bancshares |
MO |
(816) 234-2000 |
| Compass
Bank |
AL |
(256) 552-1542 |
| Concord
EFS/EFS National Bank |
TN |
(901) 371-8000 |
| Fidelity
Southern Corp. |
GA |
(888) 248-5466 |
| Fifth
Third Bank |
OH |
(513) 579-5447 |
| First
Citizens Bank |
NC, VA |
(540) 561-4700 |
| First
Market Bank |
VA |
(919) 683-7461 |
| FirstMerit
Bank N.A. |
OH, PA |
(800) 572-6039 |
| First
National Bank of Omaha |
NE |
(402) 341-0500 |
| First
Premier Bank |
SD |
(605) 335-7278 |
| First
Security Merchant Services L.L.C |
UT |
(601) 246-5174 |
| First
Virginia Banks Inc. |
MD, TN, VA |
(877) 315-3057 |
| Fleet
Financial Group |
RI |
(800) 896-6512 |
| Fulton
Bank |
PA |
(717) 390-2187 |
| Harris
Bancorp Inc. |
IL |
(847) 520-6465 |
| Humboldt
Bank |
CA |
(800) 682-0454 |
| Huntington
National Bank, The |
OH |
(800) 813-6531 |
| Imperial
Bancorp. |
CA |
(310) 417-5600 |
| Intrust
Bank N.A. |
KS |
(316) 383-1354 |
| M&T
Bank |
NY, PA |
(800) 724-7031 |
| Standard
Federal/ABN-AMRO Merchant Services |
MI |
(877) 434-2194 |
| National
Bank of Commerce |
AR, MS, TN, VA |
(919) 683-7461 |
| National
Bank of Commerce |
Illinois |
(800) 882-4892 |
| National
Bank of Commerce |
NE |
(402) 434-4321 |
| National
Processing Company (NPC) |
KY |
(800) 255-1157 |
| Oak
Brook Bank |
IL |
(630) 571-1050 |
| Paymentech |
TX |
(800) 824-4313 |
| PNC
Bank Corp. |
PA |
(888) 562-2300 |
| Security
National Bank |
OK |
(405) 366-3917 |
| Simmons
First National Bank |
AR |
(870) 541-1000 |
| SouthTrust
Bank of Alabama N.A. |
AL |
(205) 978-6200 |
| SunTrust
Merchant Services |
FL |
(877) 457-2621 |
| Trustmark
National Bank |
MS |
(601) 949-4450 |
| UMB
Financial Corp. |
MO |
(816) 843-2356 |
| Union
Bank of California |
CA |
(888) 603-8779 |
| Union
Planters National Bank |
TN |
(901) 580-6993 |
| US
Bank |
MN |
(800) 432-9413 |
| Wachovia
Merchant Services |
GA |
(866) 552-3044 |
| Wells
Fargo Bank |
CA |
(866) 380-9828 |
| Whitney
National Bank |
LA |
(504) 849-6718 |
| Wilmington
Trust Co. |
DE |
(302) 636-6255 |
| Zions
Bankcorp |
UT |
(800) 659-0997 |
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